Privacy Policy

We collect personal information that you voluntarily provide to us when filling out forms on our website, requesting pricing or reports, or opting into our communications. This may include:

Name and contact information (email address, phone number).

Business details (farm/company name, region, crop types).

We use the information we collect to:

Provide crop market reports, grain pricing, and customer support.

Send operational notifications and updates regarding our services.

Deliver promotional or marketing updates via email or SMS (only with your explicit consent).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

Where you opt in to receive SMS communications from Axis Grain, we retain a record of the date, method, and source of your consent, along with whether that consent is express or implied. These records are kept to demonstrate compliance with applicable Canadian and U.S. messaging regulations, including Canada's Anti-Spam Legislation (CASL). Where consent is implied rather than express, it may expire over time in accordance with CASL, at which point we will stop sending commercial electronic messages until renewed consent is obtained. Any request to stop receiving messages — whether received by text (STOP), email, or another channel — will be honored within 10 business days, in line with CASL requirements.

As an Alberta-based organization, Axis Grain's collection, use, and disclosure of personal information is also governed by Alberta's Personal Information Protection Act (PIPA). In accordance with PIPA, we collect personal information only for purposes a reasonable person would consider appropriate, and you may request access to, or correction of, the personal information we hold about you at any time using the contact details below.

We do not sell, rent, or trade your personal information. We may share data with service providers solely for the purpose of carrying out business operations on our behalf (e.g., website hosting, CRM, or transaction processing), subject to strict confidentiality obligations.

SMS Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP. Opt-out requests are honored promptly and in accordance with CASL requirements.

Email Opt-Out: Click the "Unsubscribe" link at the bottom of any marketing email.

Data Access & Correction: You may contact us at any time to request access to, correction of, or deletion of your personal data.